The annual tenant survey, conducted in collaboration with AktivBo, shows that Skebo continues to strengthen its relationship with its tenants. The measurement is based on four parts: taking the customer seriously, security, cleanliness, and help when needed. Clear improvements can be seen in several areas - and where the results are not as strong, work is already underway.

"There has been a lot happening in Skellefteå in recent years, and it affects both us and our tenants. But when we look at the whole picture, the development is positive," says Ingela Wiklund, managing director of Skebo. 2,511 tenants responded to the survey, with a response rate of 68.9 percent.

Customers feel that Skebo keeps its promises
In the category of Taking the customer seriously, a clear improvement can be seen. Tenants feel that Skebo is getting better at keeping promises, and the service receives high ratings compared to industry benchmarks - both in terms of customer service and caretakers in the areas.
"We are really proud of this. Our customer service is something we work on every day, and it's nice to see that tenants notice it. We also receive fewer comments that require action, which indicates that much is already working well from the start," says Ingela.

Security is increasing - especially in storage and basements
Security is an area where many property owners face challenges, but Skebo notes a positive shift. Particularly storage, basements, and other common areas are perceived as safer.
"We work a lot on lighting and safety walks, but also with our Feedback Meetings where tenants can describe their daily lives. This gives us valuable knowledge. The decision to return to area-specific caretakers instead of teams covering residential areas also seems to have played a role.
"It becomes easier to get in touch with us when you know your caretaker and who is responsible for the area. At the same time, we have a very good customer center that helps and guides further. My pages also work well and allow you to contact us when it suits you," says Ingela.

Cleanliness - mixed results
Here, both strengths and areas for improvement can be seen. The laundry rooms receive significantly better ratings than before, while snow removal, stairwells, and maintenance of green areas show declines.
"We have worked a lot on these issues, and from October 1, a new agreement applies for external maintenance. This time, we have been even clearer in how we formulated the procurement and our requirements, something we believe will make a difference in the coming seasons," says Ingela. On the other hand, waste sorting stands out in a positive direction. Tenants show great engagement and appreciate the opportunity to sort near their homes.
"We have expanded the number of areas where waste sorting is available, and the engagement from tenants is really nice to see," she says. Work will continue next year, with the goal of creating waste sorting for even more tenants.

Help when needed - significant improvement in fault reporting
Skebo receives very high ratings for how fault reporting works. Tenants find it easy to report problems and that repairs are made within a reasonable time.
"We have been working intensively on this in recent years. We can always improve feedback, but the increase in ratings is clear. Sometimes you have to wait for spare parts or prioritize, and we really appreciate that tenants understand that," says Ingela.

"A tribute to the staff"
Anna Ersson, customer and marketing manager, is pleased with both the response rate and engagement.
"It's great that so many choose to contribute. It allows us to truly improve our routines and processes. Overall, we receive good ratings, but of course, there are things we need to continue working on," she says. Anna also emphasizes the significant pressure that Skebo has handled in recent years.
"We have both built new homes at a high pace and worked hard on management and taking care of our tenants. With that in mind, this year's results are a tribute to our staff."